Tickets

Robert Garcia

Emergency

Unit TH-1 · Sunset Ridge Townhomes

PM Mode
Tenant9:45 PM

WATER IS POURING FROM MY CEILING! There's water everywhere please help!

AskAlf AI9:46 PM

🚨 Robert, I understand this is urgent! Please: 1. Move electronics away from the water 2. Place towels or buckets to catch water 3. If safe, turn off the water supply valve Escalating to emergency plumber NOW.

🚨 EMERGENCY ESCALATION: Major water leak. Dispatching emergency plumber.
📤 Work order dispatched to AquaFlow Plumbing. Vendor notified via SMS.
🔔 A property manager has taken over this conversation.
Property Manager10:05 PM

Robert, this is Alex from Skyline Property. AquaFlow Plumbing is on their way — ETA 20 minutes. Which room is the water coming from?

Tenant10:10 PM

Its coming from the living room ceiling, near the center. No light fixtures there thankfully. I put buckets down

Property Manager10:15 PM

Good thinking with the buckets. The plumber should be there soon. I've also contacted the tenant upstairs. Stay safe.

Messages are sent via SMS to +15552003001

Ticket Info

StatusPM Takeover
SeverityEmergency
CategoryPlumbing
Created3h ago

AI Summary

Major water leak from ceiling. Possible burst pipe in unit above.

Tenant

Robert Garcia

+15552003001
Unit TH-1, Sunset Ridge Townhomes

7820 Sunset Blvd, Los Angeles, CA 90046

Work Order

VendorAquaFlow Plumbing
StatusEN_ROUTE
Dispatched3h ago