Analytics
AI First Response
8s
Median response time
DIY Success
65.7%
23 of 35 this month
Vendor Dispatches
12
This month
Emergency Rate
8.5%
4 of 47 total tickets
Monthly Ticket Volume
DIY Resolved
Dispatched
Emergency
AI Response Time
< 10s62%
10–30s28%
30s–1m7%
> 1m3%
Resolution by Category
Plumbing55% DIY · 5.2h avg
Electrical72% DIY · 3.1h avg
HVAC38% DIY · 8.4h avg
Appliance65% DIY · 4.7h avg
General48% DIY · 6h avg
Top Recurring Issues (Last 30 Days)
| Issue | Total | DIY Resolved | Resolution Rate | Success Bar |
|---|---|---|---|---|
| Running toilet | 18 | 14 | 78% | |
| GFCI outlet tripped | 15 | 14 | 93% | |
| Garbage disposal jammed | 12 | 10 | 83% | |
| AC not cooling | 11 | 4 | 36% | |
| Slow drain / clog | 10 | 7 | 70% | |
| Leaking faucet | 8 | 5 | 63% | |
| Thermostat blank | 7 | 6 | 86% | |
| Dryer no heat | 5 | 3 | 60% |